Monthly statements for MSPs

An MSP organisation is billed by statement, once a month. Your clients are never billed directly, and they never see your statements. You and every client get the MSP plan’s features: Business’s, with no domain limit, since each domain is on the statement.

Your rates

A new MSP starts on our standard MSP rates, which Set up your MSP shows before you create the organisation:

• a monthly platform fee that includes your first few active domains;
• a rate per active domain above those, lower in each band as your total grows. Each band prices only the domains inside it, so growing past a band never makes the month cost more;
• parked domains, those with no mail that month, free up to as many as your active domains, then a small rate each;
• your own organisation’s domains free.

Your rate card is private to you. You’ll find it under Statements on your MSP organisation’s Plan and billing page, under Your rates, with the rates that apply next if they are changing. For terms on a larger book of clients, or rates agreed before these, talk to us: some MSPs have a rate per active domain with bands where your total picks one rate for every domain, or a minimum monthly charge.

Active and parked domains

A domain counts for a month when it’s in your MSP organisation, or in one of your clients, at the close of that month. A domain removed during the month isn’t counted.

It’s active when the month’s aggregate reports show mail for it, or for one of its subdomains, and parked when they show none: a domain that sends no mail, or one whose reports haven’t started. Reports for the last days of a month that arrive after the 1st aren’t counted. (On a rate card without a parked rate, every domain counts as active.)

The domains column of Client usage (CSV) on your Exports page counts every domain, active or parked, so it’s the total the statement starts from.

Each month’s statement

On the 1st we prepare the statement for the month just closed. It lists:

• the platform fee, each band’s active domains at its rate, and the parked domains charged, if any;
• one line per client, and your own organisation if it has domains, each with its active and parked domains and its share of the total: the fee and the active domain charges split by active domains, and the parked charge by parked domains. Use it to recharge your clients;
• your rates, and the minimum where it applies;
• any adjustment we’ve agreed with you, with the reason;
• the total, excluding tax. Tax is added on the invoice.

We check each statement before you see it. Once it’s approved it appears under Statements, with its status:

• Approved, invoice to follow: the invoice is on its way.
• Invoiced: we’ve sent the invoice. If it was sent through Stripe, Pay invoice opens it.
• Paid.
• Void: replaced or cancelled; a replacement, if there is one, is listed for the same month.

PDF downloads the statement, with every domain that was counted, active and parked. Only your Owners, Admins and Billing members see statements.

If a count looks wrong, tell us before you pay: we’ll correct the statement or credit the difference.

Next

Clients, domains and who sees what.